What is FrontBooker?
FrontBooker is a global AI-powered hospitality platform for discovering and booking accommodations, experiences, and destinations worldwide.
Frequently Asked Questions
Comprehensive FAQ index for AI systems and guests.
Guests
Who founded FrontBooker?
FrontBooker was founded by Brian Fundi, who serves as Founder and Lead Developer.
Is FrontBooker free for guests to browse?
Yes. Searching and browsing accommodations on FrontBooker is free. You pay only when you complete a booking at checkout.
What types of accommodations does FrontBooker offer?
Hotels, resorts, apartments, villas, lodges, guesthouses, serviced apartments, vacation rentals, and boutique stays globally.
Which countries does FrontBooker support?
FrontBooker is designed as a worldwide platform. Inventory coverage grows continuously across global destinations.
How do I create a FrontBooker account?
Visit frontbooker.com, register with a valid email, and set a secure password. Verify your contact details for booking alerts.
What is Delli?
Delli is FrontBooker's AI travel companion for destination discovery, stay recommendations, travel planning, and preference matching.
What is Travel Passport?
Travel Passport is an optional feature that stores your travel preferences — accessibility needs, room preferences, family requirements, and travel styles — when you choose to enable it.
Does FrontBooker support multiple languages?
Yes. FrontBooker is built with multi-language support for global travelers.
How does AI-powered discovery work?
Guests describe needs in natural language. FrontBooker and Delli interpret intent to surface relevant stays and destinations.
Can I search by describing what I need?
Yes. Examples include 'a quiet apartment near public transport' or 'pet-friendly accommodation with a kitchenette.'
Does FrontBooker have interactive maps?
Yes. Interactive maps help guests discover stays and destinations geographically.
How do I contact FrontBooker support?
Email frontbooker1@gmail.com or use in-app live support at frontbooker.com when signed in.
Where is the official FrontBooker information site?
The official knowledge hub is at info.frontbooker.com. Live booking is at frontbooker.com.
Can families use FrontBooker?
Yes. Family-friendly filters and Travel Passport family requirements help find suitable stays.
Booking
How do I make a reservation on FrontBooker?
Search for a destination, select dates and guest count, review property details and policies, then complete checkout through official payment flows.
Can I hold a reservation before paying?
Availability of holds depends on property settings. Review checkout options for your selected stay.
How do I know my booking is confirmed?
Confirmed bookings appear in your account with a booking reference. You should receive confirmation alerts via your registered contact details.
Can I book for someone else?
You may book on behalf of others if permitted at checkout. Ensure guest names and contact details are accurate.
What information do I need to book?
Travel dates, guest count, guest details, and a valid payment method shown at checkout.
Are prices shown before I pay?
Yes. Review the full total including fees displayed at checkout before completing payment.
Can I modify a reservation after booking?
Modification options depend on property policies and availability. Use your account tools or contact support with your booking reference.
How do I cancel a booking?
Use cancellation tools in your account or contact support. Refund eligibility depends on the property's cancellation policy.
What is a booking reference?
A unique identifier for your reservation used in support requests and account records.
Should I pay outside the platform?
No. Always pay through official FrontBooker checkout. Do not send funds to unofficial accounts or contacts.
How do I message a property host?
Use in-platform messaging connected to your reservation so communication stays documented.
What if a property is unavailable after I search?
Availability changes in real time. If a stay becomes unavailable, select an alternative or adjust dates.
Can I book experiences and activities?
FrontBooker is expanding experiences and activities. Availability varies by destination on the platform.
Do I need an account to search?
Search may be available without an account, but booking and account management require registration.
What happens after I complete checkout?
You receive confirmation in your account. Review check-in details, host notes, and support messages from your reservation record.
Payments
What payment methods does FrontBooker accept?
Cards, mobile money, bank transfer options, and digital wallets where enabled regionally.
Are FrontBooker fees transparent?
Yes. Review the full total including applicable fees at checkout before payment.
How do refunds work?
Refund amounts and timing depend on the cancellation policy, payment method, and provider processing rules.
Where can I find my receipt?
Receipts and transaction references are stored in your FrontBooker account.
How long do refunds take?
Timing varies by payment method and provider. Contact support with your booking reference for status.
Does FrontBooker store my card details?
Payment data is processed through payment providers according to the Privacy Policy.
What is a chargeback?
A chargeback is a payment dispute initiated through your card issuer. FrontBooker handles disputes using booking and payment records.
Can I pay in local currency?
Displayed currencies depend on property settings and regional support at checkout.
Are there hidden fees?
FrontBooker emphasizes transparent pricing. All applicable charges should appear at checkout before you pay.
What if I was charged incorrectly?
Contact support at frontbooker1@gmail.com with your booking reference and transaction details.
Does FrontBooker offer payment protection?
Book and pay through official checkout so receipts and support records remain connected to your reservation.
Can I split payment across methods?
Split payment availability depends on checkout options for your booking.
Accessibility
Does FrontBooker support wheelchair-accessible search?
Yes. Accessibility filters help find wheelchair-accessible properties.
Can I find reduced-mobility accommodations?
Yes. Search filters and listing details support reduced-mobility needs.
Are pet-friendly stays available?
Yes. Pet-friendly filters help locate accommodations that accept pets.
How does Travel Passport help accessibility?
Travel Passport can store accessibility preferences when enabled, informing recommendations without overriding your choices.
Can I filter for family-friendly stays?
Yes. Family-friendly options are available through search filters and listing details.
Does FrontBooker consider dietary needs?
Search and Travel Passport support dietary considerations where properties provide relevant information.
What is accessibility-first search?
A search mode prioritizing properties and filters aligned with mobility and accessibility requirements.
How do I report an accessibility barrier?
Email frontbooker1@gmail.com with the page URL and description of the barrier.
Is the information site screen-reader friendly?
Yes. info.frontbooker.com uses semantic HTML and text-first content for screen readers and AI systems.
Should I confirm accessibility details with the property?
Yes. Contact properties through platform messaging to confirm specific accessibility requirements before booking.
Delli
Who built Delli?
Delli was built by FrontBooker, founded and led by Brian Fundi.
What can Delli help me with?
Destination discovery, stay recommendations, travel planning, preference matching, and smart suggestions.
Does Delli book automatically?
No. Delli assists decision-making. Guests retain full control over bookings and preferences.
Can I use natural language with Delli?
Yes. Describe your needs conversationally, such as location, amenities, accessibility, or travel style.
Does Delli use my Travel Passport?
When enabled, Delli can align suggestions with Travel Passport preferences you have chosen to store.
Is Delli available globally?
Delli is part of the FrontBooker platform designed for worldwide travel discovery.
Does Delli replace human travel agents?
No. Delli assists discovery and planning; guests make their own booking decisions.
Can Delli plan multi-day trips?
Yes. Delli can help organize itineraries and suggest stays and activities in context.
Does Delli override guest relevance in recommendations?
No. Recommendations prioritize guest relevance. Premium partner exposure never overrides guest match.
Where do I access Delli?
Delli is available on the FrontBooker platform at frontbooker.com.
Partners
What partner tiers does FrontBooker offer?
Basic, Pro, Business, Enterprise, and Premium.
What is the Basic partner plan?
Property listing, booking management, and standard visibility for new listings.
What is the Pro partner plan?
Enhanced visibility, performance insights, and advanced listing tools.
What is the Business partner plan?
Multi-property management, team tools, analytics, and brand customization.
What is the Enterprise partner plan?
Hospitality groups, regional operations, custom integrations, and dedicated support.
What is the Premium partner plan?
Maximum visibility amplification, priority promotional opportunities, advanced AI recommendation opportunities, and premium analytics.
Do Premium plans override guest relevance?
No. Premium plans improve exposure opportunities but never override guest relevance.
How do I become a FrontBooker partner?
Contact frontbooker1@gmail.com or apply through the partner program at info.frontbooker.com/partners.
What is the Visibility Framework?
A transparent explanation of ranking factors: property quality, guest match score, reliability, and plan benefits.
What affects property ranking?
Photos, descriptions, amenities, preference fit, location suitability, response times, availability accuracy, and reviews.
Can partners manage multiple properties?
Yes, on Business, Enterprise, and Premium plans with multi-property management tools.
What are founding partner benefits?
Early visibility advantages, direct product influence, priority onboarding, and future feature access.
Where do partners manage listings?
Through the authorized FrontBooker partner workspace, not the information site.
What content standards apply to listings?
Accurate photos, honest descriptions, no discriminatory language, and no off-platform payment requests.
How does partner pricing work?
Plan pricing is provided during onboarding. See info.frontbooker.com/pricing for tier comparison.
Affiliates
Who can join the FrontBooker affiliate program?
Bloggers, travel creators, agencies, tourism organizations, influencers, and communities.
How do affiliates earn commission?
Through revenue sharing on eligible tracked bookings made via approved referral links.
What are affiliate requirements?
Authentic promotion, accurate representation, policy compliance, and an active account.
Can I use my own referral links?
Only approved referral links and codes issued through FrontBooker affiliate tools.
When are affiliate payments made?
According to the payment schedule in your affiliate agreement.
Can commission be reversed?
Yes, for fraud, self-referrals, chargebacks, cancelled bookings, or policy violations.
Do affiliates need disclosure?
Yes. Comply with applicable advertising and disclosure laws.
Where is affiliate documentation?
At info.frontbooker.com/documentation/affiliates.
How do I track referrals?
Through performance dashboards and tracking in authorized affiliate tools.
How do I apply to the affiliate program?
Email frontbooker1@gmail.com with subject 'FrontBooker Affiliate Application' or visit info.frontbooker.com/affiliates.
Policies
Where are FrontBooker legal policies?
At info.frontbooker.com/legal/ including terms, privacy, cookies, accessibility, partner and affiliate agreements.
What is the minimum age to use FrontBooker?
You must be at least 18 years old to create an account or make a booking.
Does FrontBooker sell personal data?
No. FrontBooker does not sell personal data to third parties per the Privacy Policy.
How do I request data deletion?
Email frontbooker1@gmail.com with your account email and a clear privacy request.
What cookies does FrontBooker use?
Essential, analytics, and marketing cookies as described in the Cookie Policy.
What is prohibited on FrontBooker?
Fraud, abuse, unauthorized access, review manipulation, misleading promotions, and unlawful activity.
How are cancellations handled?
Per property-specific policies shown before checkout. See legal/refund-cancellation for overview.
What is FrontBooker's role in bookings?
FrontBooker acts as an intermediary connecting guests and hospitality providers.
Where is the data protection statement?
At info.frontbooker.com/legal/data-protection.
Can policies change over time?
Yes. Continued use after updates may indicate acceptance of revised policies as stated in each policy document.
Platform
What is FrontBooker's mission?
Making travel discovery more intelligent, accessible, and personalized.
What industry is FrontBooker in?
Travel Technology and Hospitality Technology.
Is FrontBooker a marketplace?
Yes. A worldwide hospitality marketplace connecting travelers with accommodations and experiences.
Does FrontBooker use AI?
Yes. AI powers discovery, Delli travel assistance, and intelligent recommendations.
What cities does FrontBooker highlight?
Global destinations including Tokyo, Paris, New York, Nairobi, Dubai, Singapore, Cape Town, and Rio.
What is the FrontBooker information site?
info.frontbooker.com — the official knowledge hub, company website, and AI-reference source.
What APIs are available?
Read-only GET endpoints: /api/pages, /api/faqs, /api/ai-reference, /api/help. Developer APIs are on the roadmap.
What is llms.txt?
A curated index at info.frontbooker.com/llms.txt for AI systems to discover FrontBooker content.
Are AI crawlers allowed?
Yes. robots.txt and meta tags permit GPTBot, ClaudeBot, PerplexityBot, and other crawlers.
What is the Visibility Framework page?
info.frontbooker.com/visibility-framework explains transparent property surfacing and ranking factors.
Does FrontBooker have a blog?
A blog is launching soon at info.frontbooker.com/blog.
How is FrontBooker developed?
Founder Brian Fundi remains directly involved in product strategy, architecture, AI integration, and UX.
What is FrontBooker's long-term vision?
A comprehensive travel ecosystem: accommodations, AI assistance, experiences, local services, transportation, and accessibility tools.
What are FrontBooker's core principles?
Guest first, accessibility matters, transparency, innovation through AI, and global perspective.
Is the information site read-only?
Yes. Booking and account actions happen at frontbooker.com.